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Posts Tagged ‘Best Practices’

NAADD and Ohio SAFMDuring this past year, Matt Kirinovic and Mike Milliron compiled data from a survey conducted for the NAADD organization in an effort to gather the best practices and peer comparison analysis from the industry. The two alums of the Ohio Univeristy Sports Administration Program were kind enough to share the final products of the research with Athletics Development Frontier.

The data was collected through an online survey of over 200 schools from around the nation at all levels of competition, from Junior and Community Colleges all the way to D-1 FBS. Kirinovic and Milliron also conducted 30 personal interviews to gather some qualitative answers to questions.

To see their findings, please click the below links to view their PowerPoint presentation as well as their written deliverable. There is some very useful information and real life data to be found within the documents.

NAADD PowerPoint

NAADD Written Deliverable

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NAADDThere were several themes that emerged from the NAADD Convention this past week. The role of new media and technology in development, strategies for dealing with the poor economy, and a focus on core values were a few of the main points that were presented at several sessions over the course of the convention. One of the most stressed themes, however, was the importance of personal touch and personal organization in the development process.

“A brochure never raised a dollar – people do.” – Tim Hall, University of Missouri, Kansas City

During the many sessions that took place, there were discussions about twitter, Facebook, MySpace, and other new methods of communication that had everyone wondering when they should jump in and at what level can these new tools be useful. However, nearly every speaker noted how important it would become in the next few years to emphasize the personal touch with donors.

In response to the popularity of technology in development, “Never lose the personal touch.” – Jim Phillips, Northwestern University

Among the skills a good development officer will have, listening and a “thick-skinned” attitude were repeatedly mentioned. Several strategies to encourage a donor to speak about themselves were mentioned, but none of them are effective if you are not a good listener. Don’t take notes during a meeting, one panelist suggested, but be a good listener and write down what you must when the meeting is over.

“Development is about building relationships and asking for money. ¬†Between the two of those is being a good listener.” – Pat Chun, Ohio State University

“Development officers must be thick-skinned and organized.” – Dan DeRose, Donor, Colorado State University, Pueblo

The personal touch does not come without some sacrifice, however. It was highlighted several times that a good development officer has to play their role in the office, on campus, and in the community. Everyone around could be a donor, or could know someone considering a gift to the university. It is essential to represent the university, athletics department, and yourself at all times.

“You must be ‘on’ at all times, and treat everyone with respect.” – Dan Cloran, Xavier University

ADF will continue to post about happenings at the NACDA/NAADD Convention in the weeks to come.

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John Calipari has been contacting supporters of UK Athletics

John Calipari has been contacting supporters of UK Athletics

For the most part the men’s basketball head coaching carousel has settled down towards the end of this month. Coaches have made their moves to other programs, retired, or been let go. In any case, a movement among the leadership of one of the most visible program in any athletics department will cause grumbling from media, fans and donors.

However, regardless of the circumstances of the change, most donors will be receptive to the new coach should he/she reach out to the base. This can come in the form of e-mails, attending donor functions, or personal phone calls. During this time, the coach can learn about the donors who support the program and begin to build a relationship with key constituents.

This has recently occurred at the University of Kentucky, where John Calipari has been making phone calls to high-end donors and attending donor functions. Doing this has revitalized a fan base that was dissapointed at season end. His ability to entertain has excited not only the fans, but also the people who monetarily support his program.

At Northern Illinois University, Head Football Coach Jerry Kill spent much of his first weeks on the job attending donor functions, eating dinner with key supporters and winning over the fan base. This led to happier donors and an excited fan base before a football was snapped.

So when transition occurs, and if the coach is willing, getting him/her out in front of the fan base will go a long way to making supporters excited to dontate. They will feel like the money they give is going to someone they personally know.

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